Frequently Asked Questions (FAQ)
Welcome to I AM BEACHY.
Here you’ll find answers to the most common questions about our products, shipping, and orders. If you need additional help, feel free to reach out — we’re always happy to assist.
1. How long does shipping take?
Our estimated delivery times are:
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United States: 7–14 business days
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International: 14–31 business days
Delivery times may vary depending on your location and customs processing. Once your order ships, you’ll receive a tracking link via email.
2. How do I track my order?
As soon as your order is shipped, we’ll send you an email with tracking information.
If you don’t see it, please check your spam or promotions folder, or contact us and we’ll be happy to help.
3. Do you offer free shipping?
Yes. We offer free standard shipping on all orders, both domestic and international.
In some locations, express shipping may be available at checkout for an additional fee.
4. Can I change or cancel my order?
If you need to update or cancel your order, please contact us at hello@iambeachy.com within 24 hours of placing it.
Once an order has been processed or shipped, we’re unable to make changes.
5. What if my order arrives damaged or incorrect?
We’re sorry for the inconvenience.
Please email us within 48 hours of receiving your order with photos of the item and packaging. We’ll review the issue promptly and arrange a replacement or refund when applicable.
6. What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery for unused items in their original packaging.
For full details, please visit our Return & Exchange Policy page.
7. Do you ship internationally?
Yes — we ship worldwide.
Please note that international orders may take longer due to customs processing in the destination country.
8. Will I have to pay customs or import fees?
International orders may be subject to customs duties or import taxes, which are determined by your local government and are the responsibility of the customer.
I AM BEACHY is not responsible for delays caused by customs clearance.
9. Do your products come with a warranty?
Most of our products include a 30-day limited warranty covering manufacturing defects.
If you experience an issue, please contact us and we’ll be happy to assist.
10. How can I contact customer support?
You can reach us anytime at:
We typically respond within 24–48 business hours.